You get unlimited returns without time limitation
Category: Customer promises
At JYSK, it is easy to return or exchange an item if you change your mind -You get unlimited returns without time limitation.
When you want to return an item, there's usually a time frame in which you must make the return. At JYSK, there is no time limitation so you can return the item in your own time without any hassle and you can even return items bought online in our stores.
We provide a full refund without time limitation for products that are returned with proof of purchase. This applies for products bought in stores as well as online.
- If you do not have proof of purchase, we offer you an exchange for another product or a credit voucher.
- If you return a product that is damaged or used in a way which significantly reduces the value, we reserve the right to reduce the refund.
- Custom-made products such as fabrics, mattresses or wardrobes made to measure generally have a reduced return value.
- If you return the item at a JYSK store or otherwise make arrangements for the return yourself, we will refund the initial freight cost. If you prefer JYSK to make arrangements for the return freight, we will not refund the initial freight cost to you, as the amount will cover our cost of returning the item.
- We offer a 100 day trial period for GOLD mattresses. Read more about GOLD mattresses.
Read more about our returns policy.
How to return an item purchased at JYSK.co.uk or in a JYSK store
Whether you have purchased an item online or in a store, you can exchange or return it in any of our stores for free. Bring the item and proof of purchase to the store, and we'll help you.
If you prefer to return the item the same way, you had it delivered, that's still possible. Just contact our Customer service team.