Customer service - questions and answers
80% of our customers find the answer to their questions in our FAQ’s.
If you cannot find the answer you are looking for here on our website, please contact our Customer Service via our Live Chat or phone number to the right.
In the event of a complaint about a product, please use the Live Chat function to the right. Our agents can sort out your case right away. Outside our opening hours, please use the email form under Return and Claim. Please attach photo documentation in the form.
We look forward to helping you.
Questions related to online orders
Freight and delivery
Return and claim
Product questions
Questions related to stores and store orders
FREQUENTLY ASKED QUESTIONS
- When will my order be delivered?
- Can I bring my dog to a JYSK store?
- How do I return my order?
- How long is my Click & Collect -order reserved for?
- How can I check if a product is in stock at a JYSK-store?
- My Click & Collect -order has not been confirmed within 30mins?
- JYSK Price Guarantee and how to use it?
- What payment methods can I use in the store?
- How can I check if a product is in stock at a JYSK-store?
- JYSK Price Guarantee and how to use it?
- What is the JYSK Return & Exchange policy?
- How do I cancel my order?
CONTACT CUSTOMER SERVICE
Dear customers,
Due to unforeseen circumstances there is a delay on our replies at the moment.
We are currently working to solve the issue as soon as possible.
Thank you very much for your understanding.
Live chat - Offline
Average 3 minute wait
03300 883818
Average 10 minute wait
Opening hours for customerservice
- Phone - Mon-Fri 09:00 - 16:00
- Chat - Mon-Fri 09:00 - 16:00