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Customer service - questions and answers

80% of our customers find the answer to their questions in our FAQ’s.

If you cannot find the answer you are looking for here on our website, please contact our Customer Service via our Live Chat or phone number to the right.

In the event of a complaint about a product, please use the Live Chat function to the right. Our agents can sort out your case right away. Outside our opening hours, please use the email form under Return and Claim. Please attach photo documentation in the form.

We look forward to helping you.

CONTACT CUSTOMER SERVICE

We are currently experiencing exceptionally high volumes of inquiries. We apologize for any inconvenience this may cause. Please anticipate longer-than-usual waiting times. The current response time for email queries is approximately 1 week. We also advice you to consult our FAQ's as you will find most answers there.
Opening hours for customerservice
  • Phone - Mon-Fri 10:00 - 16:00
  • Chat - Mon-Fri 09:00 - 17:00
You can find store hours here