Customer service - questions and answers
Due to the new government restrictions, all of our stores in England will be closed from 5th of November until the 2nd of December.
The stores will remain open for collection.
If you already have a store order or an online order to collect in a store you will still be able to collect this in the store.
The store will contact you when your order is ready for collection and it will be handed out to you outside the store.
If you wish to purchase an order in JYSK you can still create a Click and Collect to one of our stores.
The store will have all the articles ready for you the same day or next day and you will be able to collect the order outside the store. Note that all Click & Collect orders must be paid by card at collection.
Or you can create an online order for delivery to a store. Please note that an online order with delivery to a store must have a minimum amount of £50. The store will contact you when it is ready for collection within 5-10 days. Delays can occur in busy periods as Black Friday or Christmas.
80% of our customers finds the answer to their questions in our FAQ’s.
If you cannot find the answer you are looking for here on our website, please contact our Customer Service via our Live Chat or phone number to the right.
In the event of a complaint about a product, please use the Live Chat function to the right. Our agents can sort out your case right away. Outside our opening hours, please use the email form under Return and Claim. Please attach photo documentation in the form.
We look forward to helping you.