Customer service - questions and answers

CORONA UPDATE

Due to the current government restrictions all of our stores are closed for visiting and only opened for Click&Collect and Online Order collections.

These stores are closed for visiting but open for Click&Collect and Online Order collections. Collection hours Monday - Sunday 10:00 - 16:00. All Click&Collect and Online Order handouts will be done hands free and the order will be placed outside of the store for you to collect. 

Click on the link FIND STORE in the upper right corner to see which stores are open for visiting and which are open for collections only.

If you already have a store order or an online order to collect in a store you will still be able to collect this.
The store will contact you when your order is ready for collection and it will be left to you outside of the store as a hands free collection.

Or you can create an online order for delivery to a store. Please note that an online order with delivery to a store must have a minimum amount of £50. The store will contact you when it is ready for collection within 5-10 days. Delays can occur in busy periods with a higher volume of online orders.

80% of our customers finds the answer to their questions in our FAQ’s.

If you cannot find the answer you are looking for here on our website, please contact our Customer Service via our Live Chat or phone number to the right.

In the event of a complaint about a product, please use the Live Chat function to the right. Our agents can sort out your case right away. Outside our opening hours, please use the email form under Return and Claim. Please attach photo documentation in the form.

We look forward to helping you.