Return and claim

Should you have any questions to our return and claim policies we are ready to help you. In case you cannot find an answer to your question in the below, you are always welcome to contact customer service team.

Return and exchange policy

Answer

Return your purchase anytime.
At JYSK, it's easy to return or exchange a product if you change your mind.
We provide a full refund without time limitation for products that are returned with proof of purchase. This applies for products bought in stores as well as online.
 
Also in JYSK we offer all our customers a country wide return policy meaning that you can return your JYSK product in any of our JYSK stores in the country. Even if the product has been bought at our online shop.
Please note:

  • If you do not have proof of purchase, we offer you an exchange for another product or a credit voucher. This will apply if the product was given as a present.
  • If you return a product that is damaged or used in a way which significantly reduces the value, we reserve the right to reduce the refund.
  • Custom-made products such as fabrics, mattresses or wardrobes made to measure generally have a reduced return value.
  • If you return the item at a JYSK store or otherwise make arrangements for the return yourself, we will refund the initial freight cost. If you prefer JYSK to make arrangements for the return freight, we will not refund the initial freight cost to you, as the amount will cover our cost of returning the item.
  • We offer a 100 day trial period for GOLD mattresses. Read more about GOLD mattresses.
NB: All articles paid in a store must be returned in store. 
 
Cancellation of an online order prior to receipt
 
If you wish to cancel your order from JYSK.co.uk before taking receipt of the item, you must contact JYSK Customer Service on our Live Chat or ring us on Telephone: 0330 088 3818. Our Customer Service will arrange a cancellation and refund of order and any delivery costs. 
  • If you have not accepted delivery of your order you will not be charged extra for the return of the order.

Was your question not answered ? Write to customer service.

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Claims

Answer

We apologies if there any articles has been delivered damaged or is faulty.
 
Please contact our JYSK Customer Service immediately via our Live Chat or send us an email via the link below.
 
NB.: Pictures must be provided in both the Live Chat and on email. Our email response time is within 2 working days.
 
Please note that as a customer you have two (2) months in which to make a claim regarding missing parts or packages. We suggest that you go through the entire delivery after you have received your goods

Was your question not answered ? Write to customer service.

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