Product questions

In JYSK you can find everything for your home. Should you have any questions about our range of products, we are happy to help you. If you cannot find an answer to your question below, you are always welcome to contact our customer service team.

General

Delivery to address of your choice - Delivery charges apply
In JYSK we offer a delivery service all across England, Wales & Scotland (we do not deliver to islands without bridges). 

Delivery service and price will depend on order volume and weight.
Our website will calculate the delivery service and price for you once you put the items in the basket.

Delivery to store - No delivery cost apply

  • Delivery time: Up to 20 working days
  • Basket value has to be £60 or more
  • Must be collected within 7 days from the order is set ready in the store

Parcel delivery: Small light orders - e.g. duvets, towels and bed linen
  • Delivery charges from £3.99
  • Delivery time: 5-7 working days
  • Standard front door delivery on all orders

Cargo delivery: Larger and heavy orders - e.g. furniture, wardrobes and bed solutions
  • Delivery charges from £19.99
  • Delivery time: 10-15 working days
  • Standard front door delivery on all orders

Was your question not answered ? Write to customer service.

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JYSK Gift cards can be used in all JYSK stores in the country and also on our website JYSK.co.uk.
Our gift cards are valid 5 years from the purchase date and can be bought in all our stores and on our website.

When you have placed all articles in the basket, continue to Secure checkout.
You will be taken to your basket. In here there will be a gift card link above the total price.

All 16 digits must be entered for the Gift Card to work.
If you have a gift card from a store, the last 4 digits will be under the safety sticker. 

You will have to continue to secure payment for the order to be placed, even though the gift card will cover the total price of the order. No payment will be taken in this case. 

Was your question not answered ? Write to customer service.

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If you wish to see detailed information about a product, please see our webpage where all specifications and full descriptions.
 
Write the name or article number of the relevant product in the search field on JYSK.ie Then choose 'Details' which is located beneath the pictures of the article.
 
Or you can seek help from our JYSK Customer Service via our Live Chat function Mon-Fri 09:00 - 18:00.

Was your question not answered ? Write to customer service.

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Find the items that you wish to purchase on JYSK.co.uk and click ‘Reserve online - Collect in store'.  If the store you're interested in is not listed, this means the product is unfortunately not in stock at the moment. 
 
You will receive an email confirming the reservation has been made. The store will within 1 hour (in store opening hours) send you a SMS, with a confirmation and an order number. When an order number and order confirmation is received on SMS, the order is active for pick up for the additional 2 opening days. Just bring the SMS to the cash register and store will hand out the order to you.

NB: Click & Collect must be paid in the store the order is created in.
 
Please note that some articles may only be available for online purchase on JYSK.co.uk - availability will be clearly stated on the articles on JYSK.co.uk as ONLINE ONLY.

Was your question not answered ? Write to customer service.

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