Product questions

In JYSK you can find everything for your home. Should you have any questions about our range of products, we are happy to help you. If you cannot find an answer to your question below, you are always welcome to contact our customer service team.

General

If you wish to see detailed information about a product, please see our webpage where all specifications and full descriptions.
 
Write the name or article number of the relevant product in the search field on JYSK.ie Then choose 'Details' which is located beneath the pictures of the article.
 
Or you can seek help from our JYSK Customer Service via our Live Chat function Mon-Fri 09:00 - 18:00.

Was your question not answered ? Write to customer service.

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Find the items that you wish to purchase on JYSK.co.uk and click ‘Reserve online - Collect in store'.  If the store you're interested in is not listed, this means the product is unfortunately not in stock at the moment. 
 
You will receive an email confirming the reservation has been made. The store will within 1 hour (in store opening hours) send you a SMS, with a confirmation and an order number. When an order number and order confirmation is received on SMS, the order is active for pick up for the additional 2 opening days. Just bring the SMS to the cash register and store will hand out the order to you.

NB: Click & Collect must be paid in the store the order is created in.
 
Please note that some articles may only be available for online purchase on JYSK.co.uk - availability will be clearly stated on the articles on JYSK.co.uk as ONLINE ONLY.

Was your question not answered ? Write to customer service.

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JYSK Gift cards can be used in all JYSK stores in the country and also on our website JYSK.co.uk.
Our gift cards are valid 5 years from the purchase date and can be bought in all our stores and on our website.

Please note: 

JYSK Online Store is temporary closed 
As we have received an extreme high amount of online orders on a very short period of time, we sadly have no other choice than to close down for Online ordering at JYSK.co.uk.
You can no longer place an order on our website to get delivered to your address or to a store.
Keep an eye on our website for when our online store again are open for business.
 
All our stores are open - Click & Collect is still possible from our website
All our JYSK stores across UK are again open for you to visit. 
It is possible for you to create a Click & Collect order to the store near you
But please note:

  • If the store doesn't have the article in stock, we cannot get it delivered from another store.
  • All Click & Collects must be collected and paid in the store, that holds the Click & Collect order.
  • It is not possible to postpone the collection date for Click & Collect. The Click & Collect must be collected within 2 days after the reservation has been approved by the store.
  • It is not possible to get your Click & Collect delivered to your home address, if you live more than 20 Miles from the store that holds the reservation.
    • Delivery cost will apply (gift card can only be used if the order + delivery cost are paid in store)
    • Delivery cost are calculated after distance from store
    • If you want delivery you must contact the store by phone to arrange payment and delivery (See store information in the top right corner)

Was your question not answered ? Write to customer service.

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Delivery to address of your choice - Delivery charges apply
In JYSK we offer a delivery service all across England, Wales & Scotland (we do not deliver to islands without bridges). 

Delivery service and price will depend on order volume and weight.
Our website will calculate the delivery service and price for you once you put the items in the basket.

Delivery to store - No delivery cost apply

  • Delivery time: Up to 20 working days
  • Basket value has to be £169 or more
  • Must be collected within 7 days from the order is set ready in the store

Parcel delivery: Small light orders - e.g. duvets, towels and bed linen
  • Delivery charges from £3.95
  • Delivery time: 7-10 working days
  • Standard front door delivery on all orders

Cargo delivery: Larger and heavy orders - e.g. furniture, wardrobes and bed solutions
  • Delivery charges from £24.95
  • Delivery time: 10-15 working days
  • Standard front door delivery on all orders

Was your question not answered ? Write to customer service.

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