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When you create your order at our website some cards get an authorization created on the account to make sure the funds are there when we capture payment. This can look like a transaction.
As a company we aren't allowed to capture payment before your order is dispatched from our warehouse, why some banks have the authorization. However this authorization is only allowed to be there 7 days. If we haven't shipped your order after 7 days the authorization will be released. Your order is still active with us and will be delivered within the promised delivery time.
When we then ship your order, and capture the payment, this can be seen on the account.
You will receive an invoice as well when dispatched.
Was your question not answered ? Write to customer service.