Product questions

In JYSK you can find everything for your home. Should you have any questions about our range of products, we are happy to help you. If you cannot find an answer to your question below, you are always welcome to contact our customer service team.

General

Answer

If you wish to see detailed information about a product, please see our webpage where all specifications and full descriptions.
 
Write the name or article number of the relevant product in the search field on JYSK.ie Then choose 'Details' which is located beneath the pictures of the article.
 
Or you can seek help from our JYSK Customer Service via our Live Chat function Mon-Fri 09:00 - 18:00.

Was your question not answered ? Write to customer service.

Answer

Find the items that you wish to purchase on JYSK.co.uk and click ‘Reserve online - Collect in store'.  If the store you're interested in is not listed, this means the product is unfortunately not in stock at the moment. 
 
You will receive an email confirming the reservation has been made. The store will within 1 hour (in store opening hours) send you a SMS, with a confirmation and an order number. When an order number and order confirmation is received on SMS, the order is active for pick up for the additional 2 opening days. Just bring the SMS to the cash register and store will hand out the order to you.

NB: Click & Collect must be paid in the store the order is created in.
 
Please note that some articles may only be available for online purchase on JYSK.co.uk - availability will be clearly stated on the articles on JYSK.co.uk as ONLINE ONLY.

Was your question not answered ? Write to customer service.

Answer

JYSK Gift cards can be used in all JYSK stores in the country and also on our website JYSK.co.uk.
Our gift cards are valid 5 years from the purchase date and can be bought in all our stores and on our website.

Was your question not answered ? Write to customer service.

Answer

Online order delivered to a JYSK store - No delivery cost
Delivery to store gives you the opportunity to order a wider range of products than we offer in our stores.
Once your order has been made online, choose a JYSK store near you to get it delivered to.
These products are packed at our central warehouse in Denmark and then shipped to the store. Delivery time from ordering to delivery to the store up to 20 working days.

NB: You can only choose Delivery to Store if your order amounts to €200 or more.

Delivery to address of your choice - Delivery costs apply
JYSK can deliver to customers located in Great Britain.
We distinguish between:

  • Cargo delivery of larger articles - e.g. bed frames, wardrobes, furniture.
    • Delivery cost from £29.95
    • Delivery time up to 20 working das
  • Parcel post for smaller items - e.g. duvets, towels and bed linen. 
    • Delivery costs from £3.95.
    • Delivery time up to 10 working days

JYSK will determine the freight method based on the weight and volume of the item(s) you purchase and the delivery area and service.

Was your question not answered ? Write to customer service.