Freight and delivery

Should you have any questions regarding our delivery services we are happy to help. If you cannot find an answer to your question below, you are always welcome to contact our customer service.

General

Answer

You can track parcel orders via DPD when they contact you to offer a delivery date.

You can also track your larger cargo order via Rhenus Home Delivery. This will be available when they contact you to arrange delivery.

If you would like and help then please give our Customer Service Team a call on 03300 883 818. 

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Answer

Our delivery areas are split into zones based on their location in the UK

PARCEL POST (SMALLER ARTICLES):
Parcel post is delivered as standard to the front door of the delivery address within 4 to 7 working days.
 
CARGO SHIPMENTS (LARGE ARTICLES):

The carrier will deliver cargo shipments to your delivery address within 5 to 15 working days. The price of the shipment will depend on weight, size, volume, delivery area and delivery type.
 
Additional delivery information
  1. You will receive a SMS with proposals for delivery dates from our carrier thus giving you the opportunity to select the preferred delivery date.
  2. On the day of delivery the driver will contact you to confirm that delivery is en route providing a 4 hour delivery window.
Please note;
  • Delivery delays may occur during peak periods and in winter time due to weather conditions.
  • Customers are responsible for disposing of any packaging materials.

Was your question not answered ? Write to customer service.


 

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Answer

All our online orders are being dispatched from our warehouse in Denmark.
Due to Brexit our deliveries can be stopped temporary in customs. The possible extra delivery time have already been calculated in to our estimated delivery time.

There will be no additional Brexit related costs when your JYSK order is delivered.

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Answer

All our online orders are being dispatched from our warehouse in Denmark.
Due to Brexit our cargos can take a longer period of time to go through the customs in The United Kingdom.
If you use your Tracking number and it looks like the order haven't been dispatched, this can be because your order is currently in the UK customs. 

Due to the Brexit our delivery time is up to 20 working days from ordering date as all orders have to be inspected in customs.
Once you receive your Track&Trace number in our Shipping email, your order are expected to be delivered within the next 3-5 working days.

If your order haven't been delivered and the delivery time is over 20 working days, please contact our Customer Service via our Live Chat.

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Answer

Small deliveries – parcels
Delivery time: 7-10 working days (Mon-Fri) 

Large deliveries – furniture and other larger articles;
Delivery time: 10-20 working days (Mon-Fri)

Online to Store 
Delivery time: Up to 20 working days (Mon-Fri)

Please note all order are delivered from our warehouse in Denmark. Due to Brexit delivery time from Denmark to UK have increased. This increased delivery time is already calculated in to the estimated times above.

If our estimated delivery time has passed, please contact our JYSK Customer Service Center via our Live Chat or by calling 0330 088 3818.

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Answer

Online order delivered to a JYSK store - No delivery cost
Delivery to store gives you the opportunity to order a wider range of products than we offer in our stores.
Once your order has been made online, choose a JYSK store near you to get it delivered to.
These products are packed at our central warehouse in Denmark and then shipped to the store. Delivery time from ordering to delivery to the store up to 20 working days.

NB: You can only choose Delivery to Store if your order amounts to €200 or more.

Delivery to address of your choice - Delivery costs apply
JYSK can deliver to customers located in Great Britain.
We distinguish between:

  • Cargo delivery of larger articles - e.g. bed frames, wardrobes, furniture.
    • Delivery cost from £29.95
    • Delivery time up to 20 working das
  • Parcel post for smaller items - e.g. duvets, towels and bed linen. 
    • Delivery costs from £3.95.
    • Delivery time up to 10 working days

JYSK will determine the freight method based on the weight and volume of the item(s) you purchase and the delivery area and service.

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