Freight and delivery

Should you have any questions regarding our delivery services we are happy to help. If you cannot find an answer to your question below, you are always welcome to contact our customer service.

General

All our online orders are being dispatched from our warehouse in Denmark.
Due to Brexit our cargos can take a longer period of time to go through the customs in The United Kingdom.
If you use your Tracking number and it looks like the order haven't been dispatched, this can be because your order is currently in the UK customs. 

Due to the Brexit our delivery time is up to 20 working days from ordering date as all orders have to be inspected in customs.
Once you receive your Track&Trace number in our Shipping email, your order are expected to be delivered within the next 3-5 working days.

If your order haven't been delivered and the delivery time is over 20 working days, please contact our Customer Service via our Live Chat.

Was your question not answered ? Write to customer service.

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Delivery to address of your choice - Delivery charges apply
In JYSK we offer a delivery service all across England, Wales & Scotland (we do not deliver to islands without bridges). 

Delivery service and price will depend on order volume and weight.
Our website will calculate the delivery service and price for you once you put the items in the basket.

Delivery to store - No delivery cost apply

  • Delivery time: Up to 20 working days
  • Basket value has to be £60 or more
  • Must be collected within 7 days from the order is set ready in the store

Parcel delivery: Small light orders - e.g. duvets, towels and bed linen
  • Delivery charges from £3.99
  • Delivery time: 5-7 working days
  • Standard front door delivery on all orders

Cargo delivery: Larger and heavy orders - e.g. furniture, wardrobes and bed solutions
  • Delivery charges from £19.99
  • Delivery time: 10-15 working days
  • Standard front door delivery on all orders

Was your question not answered ? Write to customer service.

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Small deliveries – parcels
Delivery time: 5-7 working days (Mon-Fri) 

Large deliveries – furniture and other larger articles;
Delivery time: 10-15 working days (Mon-Fri)


Please note all order are delivered from our warehouse in Denmark. Due to Brexit delivery time from Denmark to UK have increased. This increased delivery time is already calculated in to the estimated times above.

Once our courier have received and handled your order, you will be contacted to arrange delivery.

If our estimated delivery time has passed, please contact our JYSK Customer Service Center via our Live Chat or by calling 0330 088 3818.

Was your question not answered ? Write to customer service.

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You can track parcel orders via DPD when they contact you to offer a delivery date.

You can also track your larger cargo order via Rhenus Home Delivery. This will be available when they contact you to arrange delivery.

If you would like and help then please give our Customer Service Team a call on 03300 883 818. 

Was your question not answered ? Write to customer service.

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Our delivery areas are split into zones based on their location in the UK

PARCEL POST (SMALLER ARTICLES):
Parcel post is delivered as standard to the front door of the delivery address within 4 to 7 working days.
 
CARGO SHIPMENTS (LARGE ARTICLES):

The carrier will deliver cargo shipments to your delivery address within 5 to 15 working days. The price of the shipment will depend on weight, size, volume, delivery area and delivery type.
 
Additional delivery information
  1. You will receive a SMS with proposals for delivery dates from our carrier thus giving you the opportunity to select the preferred delivery date.
  2. On the day of delivery the driver will contact you to confirm that delivery is en route providing a 4 hour delivery window.
Please note;
  • Delivery delays may occur during peak periods and in winter time due to weather conditions.
  • Customers are responsible for disposing of any packaging materials.

Was your question not answered ? Write to customer service.


 

Was your question not answered ? Write to customer service.

-
Send E-mail

All our online orders are being dispatched from our warehouse in Denmark.
Due to Brexit our deliveries can be stopped temporary in customs. The possible extra delivery time have already been calculated in to our estimated delivery time.

There will be no additional Brexit related costs when your JYSK order is delivered.

Was your question not answered ? Write to customer service.

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Send E-mail

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