Questions related to online orders
We are happy to help you with all inquiries related to orders e.g. payment options, Click & Collect or how to cancel or change your order. If you cannot find the answer to your question below, you are always welcome to contact our customer service team.
Payment
My payment has been released. Is my order cancelled?
+When you create your order on our website some cards get an authorization created on the account to make sure the funds are there when we capture payment. This can look like a transaction.
As a company we aren't allowed to capture payment before your order is dispatched from our warehouse, this is why some banks have the authorization. However this authorization is only allowed to be there 7 days. If we haven't shipped your order after 7 days the authorization will be released. Your order is still active with us and will be delivered within the promised delivery time.
When we then ship your order, and capture the payment, this can be seen on the account.
You will receive an invoice as well when dispatched.
As a company we aren't allowed to capture payment before your order is dispatched from our warehouse, this is why some banks have the authorization. However this authorization is only allowed to be there 7 days. If we haven't shipped your order after 7 days the authorization will be released. Your order is still active with us and will be delivered within the promised delivery time.
When we then ship your order, and capture the payment, this can be seen on the account.
You will receive an invoice as well when dispatched.
Was your question not answered ? Write to customer service.
When will the payment be taken from my account?
+When you place an order online, the funds will show as 'pending' in your bank account.
We will take the funds once your articles have left our distribution centre and are on the way to our UK carrier company.
We will take the funds once your articles have left our distribution centre and are on the way to our UK carrier company.
Was your question not answered ? Write to customer service.
Where can I use a JYSK gift card?
+JYSK Gift cards can be used in all JYSK stores in the country and also on our website JYSK.co.uk.
Our gift cards are valid 5 years from the purchase date and can be bought in all our stores and on our website.
Online - when you have placed all articles in the basket, continue to Secure checkout.
You will be taken to your basket. In here there will be a gift card link above the total price.
All 16 digits must be entered for the Gift Card to work.
If you have a gift card from a store, the last 4 digits will be under the safety sticker.
You will have to continue to secure payment for the order to be placed, even though the gift card will cover the total price of the order. No payment will be taken in this case.
Our gift cards are valid 5 years from the purchase date and can be bought in all our stores and on our website.
Online - when you have placed all articles in the basket, continue to Secure checkout.
You will be taken to your basket. In here there will be a gift card link above the total price.
All 16 digits must be entered for the Gift Card to work.
If you have a gift card from a store, the last 4 digits will be under the safety sticker.
You will have to continue to secure payment for the order to be placed, even though the gift card will cover the total price of the order. No payment will be taken in this case.
Was your question not answered ? Write to customer service.
Which payment options do I have?
+We currently accept the following payment methods in store and on the website (we are unable to process payments over the phone);
- Visa
- Mastercard
- Maestro
- JCB
- JYSK Gift Card
Was your question not answered ? Write to customer service.
Change or cancel order
Can I change my order?
+If you have made the order in a JYSK store;
- If you wish to change an order placed in store, please visit the store in which the order was made. Bring the original receipt and the store will help you change the order.
- Unfortunately it is not possible to amend your order. Please either submit a second order on JYSK.co.uk or ask JYSK Customer Services to delete your original order so you can create a new order online.
- It is possible to cancel some items on your order, however this will depend on how far in the packing process the order is. Please contact our Customer Service team on our Live Chat or on Telephone 0330 088 3818 who will discuss the options available to you. If the order is already in process no changes can be made.
- If you would like to cancel your order please contact our Customer Service team on our Live Chat or on telephone 0330 088 3818
Was your question not answered ? Write to customer service.
Can I change the delivery date?
+For Small Parcel deliveries the delivery date can't be changed.
For large Cargo deliveries, delivery date can be changed up to 2 days after ordering date. Please contact our Customer Service Team on our Live Chat or on telephone 0330 088 3818.
In the event that you are not present at your address when the transport company is delivering your order, you will be notified by the delivery company and you will need to contact them to arrange re-delivery at a later date and you will be charged for any additional delivery.
We will never deliver goods to you unless you have agreed a date and time with our transport company. Our transport company will contact you, within 10 to 12 working days. Once they are in receipt of your goods you will receive a phone call to arrange a delivery date and time.
For large Cargo deliveries, delivery date can be changed up to 2 days after ordering date. Please contact our Customer Service Team on our Live Chat or on telephone 0330 088 3818.
In the event that you are not present at your address when the transport company is delivering your order, you will be notified by the delivery company and you will need to contact them to arrange re-delivery at a later date and you will be charged for any additional delivery.
We will never deliver goods to you unless you have agreed a date and time with our transport company. Our transport company will contact you, within 10 to 12 working days. Once they are in receipt of your goods you will receive a phone call to arrange a delivery date and time.
Was your question not answered ? Write to customer service.
How can I cancel my order?
+If you have made the order in store;
- If you wish to cancel an order placed in a JYSK store, please visit the store in which the order was made.
- NB.: Order must be cancelled and refunded in the same store which the order was made and only the store can provide a refund to you.
- If you wish to cancel an online order, please contact JYSK Customer Services on our Live Chat or on telephone 0330 088 3818
Was your question not answered ? Write to customer service.
What happens if my article(s) arrives damaged or faulty?
+We apologise if any articles have been delivered damaged or faulty.
Please contact our JYSK Customer Service immediately via our Live Chat or send us an email via the link below.
NB.: Pictures must be provided in both the Live Chat and on email. Our email response time is within 2 working days.
Please note that as a customer you have two (2) months in which to make a claim regarding missing parts or packages. We suggest that you go through the entire delivery after you have received your goods
Please contact our JYSK Customer Service immediately via our Live Chat or send us an email via the link below.
NB.: Pictures must be provided in both the Live Chat and on email. Our email response time is within 2 working days.
Please note that as a customer you have two (2) months in which to make a claim regarding missing parts or packages. We suggest that you go through the entire delivery after you have received your goods
Was your question not answered ? Write to customer service.
Will Brexit affect my delivery/order?
+All our online orders are being dispatched from our warehouse in Denmark.
Due to Brexit our deliveries can be stopped temporarily in customs. The possible extra delivery times have already been calculated in to our estimated delivery time.
There will be no additional Brexit related costs when your JYSK order is delivered.
Due to Brexit our deliveries can be stopped temporarily in customs. The possible extra delivery times have already been calculated in to our estimated delivery time.
There will be no additional Brexit related costs when your JYSK order is delivered.
Was your question not answered ? Write to customer service.
CONTACT CUSTOMER SERVICE
Opening hours for customerservice
- Phone - Mon-Fri 09:00 - 16:00
- Chat - Mon-Fri 09:00 - 16:30