Freight and delivery

Should you have any questions regarding our delivery services we are happy to help. If you cannot find an answer to your question below, you are always welcome to contact our customer service.

General

Answer

You can track parcel orders via DPD when they contact you to offer a delivery date.

You can also track your larger cargo order via Rhenus Home Delivery. This will be available when they contact you to arrange delivery.

If you would like and help then please give our Customer Service Team a call on
03300 883 818

Was your question not answered ? Write to customer service.

Answer

Our delivery areas are split into zones based on their location in the UK

PARCEL POST (SMALLER ARTICLES):
Parcel post is delivered as standard to the front door of the delivery address within 4 to 7 working days.
 
CARGO SHIPMENTS (LARGE ARTICLES):

The carrier will deliver cargo shipments to your delivery address within 5 to 15 working days. The price of the shipment will depend on weight, size, volume, delivery area and delivery type.
 
Additional delivery information
  1. You will receive a SMS with proposals for delivery dates from our carrier thus giving you the opportunity to select the preferred delivery date.
  2. On the day of delivery the driver will contact you to confirm that delivery is en route providing a 4 hour delivery window.
Please note;
  • Delivery delays may occur during peak periods and in winter time due to weather conditions.
  • Customers are responsible for disposing of any packaging materials.

Was your question not answered ? Write to customer service.


 

Was your question not answered ? Write to customer service.

Answer

All our online orders are being dispatched from our warehouse in Denmark.
Due to Brexit our deliveries can be stopped temporary in customs. The possible extra delivery time have already been calculated in to our estimated delivery time.

There will be no additional Brexit related costs when your JYSK order is delivered.

Was your question not answered ? Write to customer service.

Answer

All our online orders are being dispatched from our warehouse in Denmark.
Due to Brexit our cargos can take a longer period of time to go through the customs in The United Kingdom.
If you use your Tracking number and it looks like the order haven't been dispatched, this can be because your order is currently in the UK customs. 

Due to the Brexit our delivery time is up to 20 working days from ordering date as all orders have to be inspected in customs.
Once you receive your Track&Trace number in our Shipping email, your order are expected to be delivered within the next 3-5 working days.

If your order haven't been delivered and the delivery time is over 20 working days, please contact our Customer Service via our Live Chat.

Was your question not answered ? Write to customer service.

Answer

Small deliveries – parcels
Delivery time: 7-10 working days (Mon-Fri) 

Large deliveries – furniture and other larger articles;
Delivery time: 10-20 working days (Mon-Fri)

Online to Store 
Delivery time: Up to 20 working days (Mon-Fri)

Please note all order are delivered from our warehouse in Denmark. Due to Brexit delivery time from Denmark to UK have increased. This increased delivery time is already calculated in to the estimated times above.

If our estimated delivery time has passed, please contact our JYSK Customer Service Center via our Live Chat or by calling 0330 088 3818.

Was your question not answered ? Write to customer service.

Answer

JYSK Online Store is temporary closed 
As we have received an extreme high amount of online orders on a very short period of time, we sadly have no other choice than to close down for Online ordering at JYSK.co.uk.
You can no longer place an order on our website to get delivered to your address or to a store.
Keep an eye on our website for when our online store again are open for business.


All our stores are open - Click & Collect is still possible from our website

All our JYSK stores across UK are again open for you to visit. 
It is possible for you to create a Click & Collect order to the store near you
But please note:

  • If the store doesn't have the article in stock, we cannot get it delivered from another store.
  • All Click & Collects must be collected and paid in the store, that holds the Click & Collect order.
  • It is not possible to postpone the collection date for Click & Collect. The Click & Collect must be collected within 2 days after the reservation has been approved by the store.
  • It is not possible to get your Click & Collect delivered to your home address, if you live more than 20 Miles from the store that holds the reservation.
    • Delivery cost will apply
    • Delivery cost are calculated after distance from store
    • If you want your Click & Collect delivered, you must contact the store by phone to arrange payment and delivery (See store information in the top right corner).

Was your question not answered ? Write to customer service.

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