You can return your purchase anytime
Category: Customer promises
Buying something online shouldn't make it complicated to change your mind. That's why, we've made it easy for you. You can return or exchange an item if you change your mind, and we provide a full refund without time limitation for items that are returned with proof of purchase. This applies for items bought in stores as well as online.
Return online purchases in our stores
You exchange or return online purchases in any of our stores for free. Bring the item and proof of purchase to the store, and we'll help you.
If you prefer to return the item the same way you had it delivered, that's still possible. Just contact our customer service team.
Check item availability
Before you go to one of our stores, check item availability at your local store and get what you came for. You can check our stores' available stock at JYSK.co.uk . Stock levels are updated every 15 minutes.
Do you want to be completely certain that your item is ready for you when you arrive at the store? Reserve it with 'Click and collect'. If the item is available in your selected store, we'll put it aside for you, and you can collect it after only one hour.