Questions related to stores and store orders

Should you have any questions regarding our stores, please find help below.

General

If you wish to see detailed information about a product, please see our webpage where all specifications and full descriptions.
 
Write the name or article number of the relevant product in the search field on JYSK.ie Then choose 'Details' which is located beneath the pictures of the article.
 
Or you can seek help from our JYSK Customer Service via our Live Chat function Mon-Fri 09:00 - 18:00.

Was your question not answered ? Write to customer service.

Return your purchase anytime.
At JYSK, it's easy to return or exchange a product if you change your mind.
We provide a full refund without time limitation for products that are returned with proof of purchase. This applies for products bought in stores as well as online.
 
Also in JYSK we offer all our customers a country wide return policy meaning that you can return your JYSK product in any of our JYSK stores in the country. Even if the product has been bought at our online shop.
Please note:

  • If you do not have proof of purchase, we offer you an exchange for another product or a credit voucher. This will apply if the product was given as a present.
  • If you return a product that is damaged or used in a way which significantly reduces the value, we reserve the right to reduce the refund.
  • Custom-made products such as fabrics, mattresses or wardrobes made to measure generally have a reduced return value.
  • If you return the item at a JYSK store or otherwise make arrangements for the return yourself, we will refund the initial freight cost. If you prefer JYSK to make arrangements for the return freight, we will not refund the initial freight cost to you, as the amount will cover our cost of returning the item.
  • We offer a 100 day trial period for GOLD mattresses. Read more about GOLD mattresses.
NB: All articles paid in a store must be returned in store. 
 
Cancellation of an online order prior to receipt
 
If you wish to cancel your order from JYSK.co.uk before taking receipt of the item, you must contact JYSK Customer Service on our Live Chat or ring us on Telephone: 0330 088 3818. Our Customer Service will arrange a cancellation and refund of order and any delivery costs. 
  • If you have not accepted delivery of your order you will not be charged extra for the return of the order.

Was your question not answered ? Write to customer service.

Find the items that you wish to purchase on JYSK.co.uk and click ‘Reserve online - Collect in store'.  If the store you're interested in is not listed, this means the product is unfortunately not in stock at the moment. 
 
You will receive an email confirming the reservation has been made. The store will within 1 hour (in store opening hours) send you a SMS, with a confirmation and an order number. When an order number and order confirmation is received on SMS, the order is active for pick up for the additional 2 opening days. Just bring the SMS to the cash register and store will hand out the order to you.

NB: Click & Collect must be paid in the store the order is created in.
 
Please note that some articles may only be available for online purchase on JYSK.co.uk - availability will be clearly stated on the articles on JYSK.co.uk as ONLINE ONLY.

Was your question not answered ? Write to customer service.

Yes, you can reserve goods online for pick up and pay in a store. We call this service Click and Collect.
Find the items that you wish to purchase on JYSK.co.uk and click ‘Reserve online - Collect in store'.  If the store you're interested in is not listed, this means the product is unfortunately not in stock at the moment. 
 
You will receive an email confirming the reservation has been made. The store will within 1 hour (in store opening hours) send you a SMS, with a confirmation and an order number. When an order number and order confirmation is received on SMS, the order is active for pick up for the additional 2 opening days. Just bring the SMS to the cash register and store will hand out the order to you.
NB: Click & Collect must be paid in the store the order is created to.
 
Please note that some articles may only be available for online purchase on JYSK.co.uk - availability will be clearly stated on the articles on JYSK.co.uk as ONLINE ONLY.
 

Was your question not answered ? Write to customer service.

If the store has not confirmed your reservation on a SMS within 30 min from placing the Click & Collect order (within the stores opening hours), please contact JYSK Customer Service via our Live Chat or Telephone 0330 088 3818.
Customer Service can be contacted Monday - Friday 10:00 - 16:00.


Our Customer Service Center have access to all store systems and will be able to contact the store for you and follow up on your reservation/

Was your question not answered ? Write to customer service.

When ordering a Click & Collect order to a store, the order must be pick up and paid for within the same day of ordering or latest the next opening day.
 
When you arrive at the store, just hand over the reservation number from the confirmation SMS and the store will have your order packed and ready for you. 
 

Was your question not answered ? Write to customer service.

JYSK Gift cards can be used in all JYSK stores in the country and also on our website JYSK.co.uk.
Our gift cards are valid 5 years from the purchase date and can be bought in all our stores and on our website.

Please note: 

JYSK Online Store is temporary closed 
As we have received an extreme high amount of online orders on a very short period of time, we sadly have no other choice than to close down for Online ordering at JYSK.co.uk.
You can no longer place an order on our website to get delivered to your address or to a store.
Keep an eye on our website for when our online store again are open for business.
 
All our stores are open - Click & Collect is still possible from our website
All our JYSK stores across UK are again open for you to visit. 
It is possible for you to create a Click & Collect order to the store near you
But please note:

  • If the store doesn't have the article in stock, we cannot get it delivered from another store.
  • All Click & Collects must be collected and paid in the store, that holds the Click & Collect order.
  • It is not possible to postpone the collection date for Click & Collect. The Click & Collect must be collected within 2 days after the reservation has been approved by the store.
  • It is not possible to get your Click & Collect delivered to your home address, if you live more than 20 Miles from the store that holds the reservation.
    • Delivery cost will apply (gift card can only be used if the order + delivery cost are paid in store)
    • Delivery cost are calculated after distance from store
    • If you want delivery you must contact the store by phone to arrange payment and delivery (See store information in the top right corner)

Was your question not answered ? Write to customer service.

Delivery to address of your choice - Delivery charges apply
In JYSK we offer a delivery service all across England, Wales & Scotland (we do not deliver to islands without bridges). 

Delivery service and price will depend on order volume and weight.
Our website will calculate the delivery service and price for you once you put the items in the basket.

Delivery to store - No delivery cost apply

  • Delivery time: Up to 20 working days
  • Basket value has to be £169 or more
  • Must be collected within 7 days from the order is set ready in the store

Parcel delivery: Small light orders - e.g. duvets, towels and bed linen
  • Delivery charges from £3.95
  • Delivery time: 7-10 working days
  • Standard front door delivery on all orders

Cargo delivery: Larger and heavy orders - e.g. furniture, wardrobes and bed solutions
  • Delivery charges from £24.95
  • Delivery time: 10-15 working days
  • Standard front door delivery on all orders

Was your question not answered ? Write to customer service.