Your basket is empty


Your basket is empty

Return and claim

Should you have any questions to our return and claim policies we are ready to help you. In case you cannot find an answer to your question in the below, you are always welcome to contact customer service team.


What happens if my article(s) arrives damaged or faulty?

We apologise if any articles have been delivered damaged or faulty.
Please contact our JYSK Customer Service immediately via our Live Chat or send us an email via the link below.
NB.: Pictures must be provided in both the Live Chat and on email. Our email response time is within 2 working days.
Please note that as a customer you have two (2) months in which to make a claim regarding missing parts or packages. We suggest that you go through the entire delivery after you have received your goods

Was your question not answered ? Write to customer service.

Return and exchange policy

What is the JYSK Return & Exchange policy?


At JYSK it is easy to return or exchange a product if you change your mind.  

We provide a full refund without time limitation for unused products that are returned with proof of purchase. This applies for products bought in stores as well as online. The fastest and easiest way to return your product is in a JYSK store. If you return the product in a store your refund will be processed immediately, the refund will include the transport cost you paid online. Returning items to a store ensures a better condition of the product so we can re-sell it to another happy customer. For a transport fee, we can also arrange return of the online order, if needed. For return transport, please contact our Customer service here. 

If you wish to return an item received in a parcel delivery, the product can be sent back to the Bolton Store:

Bolton Gate Retail Park, Unit D BL1 2SL Bolton

Please ensure you include your order number, name and contact details in the returned package. The easiest way to do this would be to print your invoice and include it in the package. 

Please also forward a copy of your proof of postage/shipping to our customer service team by email – Please note, that any refund will be processed within 7 days of the receipt of your returned goods to allow our store team assess the condition of the returned goods, in line with our returns policy.


Packaging of products you wish to return   

At JYSK we care about sustainability. Therefore, we kindly ask you to keep the packaging until you are sure you want to keep your purchase, so you can use it to return your product(s).  

When you return a product in a store we prefer to receive it back in original condition and packaging. In this case we can re-sell the product and make another customer happy. If the product is not in the original condition, the  store will determine if we will make a full or partial refund, or offer a credit voucher. It is not mandatory to disassemble the product when you return it to a store. 

If we arrange the return of the product by our carrier the product needs to be disassembled and wrapped in order to keep the product intact and to ensure your full refund. We recommend to open your packages carefully and keep the packaging if you are not sure about your purchase.  

Read more about our Terms and conditions regarding returns 

100 days trial period GOLD mattresses 

We offer a 100 day trial period for GOLD mattresses. Please note that our 100-day trial is an exchange policy, not a return policy. The 100-day trial does not apply on GOLD mattress toppers.  

Read more about our 100 days trial period for GOLD mattresses 


Please note: 

  • If you return a product that is damaged or used in a way which significantly reduces the value, we reserve the right to reduce or decline the refund.  
  • If you don’t have the proof of purchase, we offer for you to exchange the product for a new item or you can get a credit voucher. The value of the credit voucher will be the product’s lowest price in the last 30 days. For online orders your proof of purchase is the invoice you received by email and for store purchases this is your receipt not a bank transaction. 
  • Custom-made products that are not based on standard choices and that have been manufactured according to your own specifications generally have a reduced return value.  
  • When you return a product in a store we will refund the freight costs you have paid with your online order. For online orders this only applies when the full order is being returned in a store. If you want JYSK to make arrangements for the return, we will not refund the initial freight costs, as the amount will cover our costs of returning the product.  If you return an order in a store that is home delivered by the local store carrier, you do not receive the delivery costs back. 

Was your question not answered ? Write to customer service.


We are currently experiencing exceptionally high volumes of inquiries. We apologize for any inconvenience this may cause. Please anticipate longer-than-usual waiting times. The current response time for email queries is approximately 1 week. We also advice you to consult our FAQ's as you will find most answers there.
Opening hours for customerservice
  • Phone - Mon-Fri 10:00 - 16:00
  • Chat - Mon-Fri 09:00 - 16:30
You can find store hours here