Return and claim

Should you have any questions to our return and claim policies we are ready to help you. In case you cannot find an answer to your question in the below, you are always welcome to contact customer service team.

Return and exchange policy


Take your small article to a JYSK store to arrange an exchange or replacement with our staff or contact customer services via e-mail or phone on 03300 883 818. For large articles, please contact customer services via e-mail or phone on 03300 883 818.

If an article was defective at the time of sale, you have the right to exchange it for a new one; alternatively, we will attempt to repair the article. Your claim must be made within a reasonable period of time once the defect has been detected. The article must either be returned to one of JYSK's stores or sent to one of the addresses specified by JYSK customer services along with a print-out/copy of the invoice and a description of your claim.

If you decide to return an article, you can arrange its shipment by contacting JYSK customer services using this form or phone 03300 883 818 Monday-Friday, 9am-6pm.

You will be responsible for paying the shipping costs/postage in connection with the return. However, if your claim is made promptly and the article in question is found to be defective, we will additionally reimburse you any postage or shipping costs.

If you wish to have your purchase refunded, this can be made at one of JYSK's stores. Alternatively, we can refund the purchase amount to the card used to make the payment.

Was your question not answered ? Write to customer service.

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