Questions related to online orders

For in store purchases, we accept cash, credit/debit card and physical or online JYSK Gift Cards.

When you place an order online, the funds will show as 'pending' in your bank account.

We will take the funds once your articles have left our distribution centre and your order has been invoiced.

We currently accept the following payment methods in store and on the website (we are unable to process payments over the phone);

• Visa
• Mastercard
• Maestro
• JCB
• JYSK Gift Card
  
• Klarna (in store purchases only)

If you have made the order in a JYSK store

• If you wish to change an order placed in store, please visit the store in which the order was made. Bring the original receipt and the store will help you change the order.

If you have made the order online

Changing the content of an order: 

• Adding products: Unfortunately, we cannot add products to an order that has already been placed and paid for. To order more products, please place a new order. Alternatively, you can contact our Customer Service to cancel your original order (if it has not yet been shipped) and place a new order for all the products you want.
• Removing products or canceling the order: If your order has not yet reached the picking stage at our central warehouse, our Customer Service can remove products from the order or cancel it completely. Please contact our Customer Service immediately if you wish to make these changes.

Changing the customer or delivery information:

• Please contact our Customer Service, and we will do our best to assist you.

In-Store Purchases: 

• Visit the JYSK store where you made the purchase to cancel and refund your order.
• Please note that the order must be cancelled and refunded in the same store which the order was made.

Online Purchases: 

• Contact JYSK Customer Services via chat to cancel your order as soon as possible.

If you have not received your order confirmation e-mail, it could be in your spam folder as some e-mail providers don't recognise e-mails from larger companies 

If you haven't received your confirmation e-mail in your spam folder either, it could be because the entered e-mail was misspelled. Please contact JYSK Customer Service.

NB: Order confirmation is not the same as an invoice. The invoice will be sent when the complete order has left our warehouse and the payment has been completed.

When ordering a Click & Collect order to a store, the order must be picked up and paid for within the next two (2) days after that confirmation has been sent.

When you arrive at the store, just hand over the reservation number from the confirmation SMS and the store will have your order packed and ready for you.  Anyone can pick the order for you. 

The store should confirm your reservation on a SMS within 30 minutes of making your reservation during store opening hours. If the store has not confirmed your reservation, please contact JYSK Customer Service and we will solve the matter for you.

Our Customer Service Team have access to all store systems and will be able to contact the store for you and follow up on your reservation.

We apologize for the cancellation of your Click & Collect order. This should not happen without the store contacting you to explain the reason and find a solution.

The most common reason for cancellations is that the item was not in stock at the store.

Please contact our Customer Service, and we will help you find alternative solutions.