Questions related to online orders

We are happy to help you with all inquiries related to orders e.g. payment options, Click & Collect or how to cancel or change your order. If you cannot find the answer to your question below, you are always welcome to contact our customer service team.

Payment

When you create your order on our website some cards get an authorization created on the account to make sure the funds are there when we capture payment. This can look like a transaction.

As a company we aren't allowed to capture payment before your order is dispatched from our warehouse, this is why some banks have the authorization. However this authorization is only allowed to be there 7 days. If we haven't shipped your order after 7 days the authorization will be released. Your order is still active with us and will be delivered within the promised delivery time.

When we then ship your order, and capture the payment, this can be seen on the account.
You will receive an invoice as well when dispatched.

Was your question not answered ? Write to customer service.

For in store purchases, we accept cash, credit/debit card and physical or online JYSK Gift Cards.

Was your question not answered ? Write to customer service.

When you place an order online, the funds will show as 'pending' in your bank account.

We will take the funds once your articles have left our distribution centre and your order has been invoiced.

Was your question not answered ? Write to customer service.

JYSK Gift cards can be used in all JYSK stores in the country and also on our website JYSK.co.uk.
Our gift cards are valid 5 years from the purchase date and can be bought in all our stores and on our website.

Online - when you have placed all articles in the basket, continue to Secure checkout.
You will be taken to your basket. In here there will be a gift card link above the total price.

All 16 digits must be entered for the Gift Card to work.
If you have a gift card from a store, the last 4 digits will be under the safety sticker.

You will have to continue to secure payment for the order to be placed, even though the gift card will cover the total price of the order. No payment will be taken in this case.

Was your question not answered ? Write to customer service.

We currently accept the following payment methods in store and on the website (we are unable to process payments over the phone);

Visa
Mastercard
Maestro
JCB
JYSK Gift Card
Klarna (in store purchases only)

Was your question not answered ? Write to customer service.

Change or cancel order

If you have made the order in a JYSK store

If you wish to change an order placed in store, please visit the store in which the order was made. Bring the original receipt and the store will help you change the order.

If you have made the order online

Changing the content of an order:

Adding products: Unfortunately, we cannot add products to an order that has already been placed and paid for. To order more products, please place a new order. Alternatively, you can contact our Customer Service to cancel your original order (if it has not yet been shipped) and place a new order for all the products you want.
Removing products or canceling the order: If your order has not yet reached the picking stage at our central warehouse, our Customer Service can remove products from the order or cancel it completely. Please contact our Customer Service immediately if you wish to make these changes.

Changing the customer or delivery information:

Please contact our Customer Service, and we will do our best to assist you.

Was your question not answered ? Write to customer service.

In-Store Purchases:

Visit the JYSK store where you made the purchase to cancel and refund your order.
Please note that the order must be cancelled and refunded in the same store which the order was made.

Online Purchases:

Contact JYSK Customer Services via chat to cancel your order as soon as possible.

Was your question not answered ? Write to customer service.

If you have not received your order confirmation e-mail, it could be in your spam folder as some e-mail providers don't recognise e-mails from larger companies

If you haven't received your confirmation e-mail in your spam folder either, it could be because the entered e-mail was misspelled. Please contact JYSK Customer Service.

NB: Order confirmation is not the same as an invoice. The invoice will be sent when the complete order has left our warehouse and the payment has been completed.

Was your question not answered ? Write to customer service.

Reservation of order - Click and collect

When ordering a Click & Collect order to a store, the order must be picked up and paid for within the next two (2) days after that confirmation has been sent.

When you arrive at the store, just hand over the reservation number from the confirmation SMS and the store will have your order packed and ready for you. Anyone can pick the order for you.

Was your question not answered ? Write to customer service.

The store should confirm your reservation on a SMS within 30 minutes of making your reservation during store opening hours. If the store has not confirmed your reservation, please contact JYSK Customer Service and we will solve the matter for you.

Our Customer Service Team have access to all store systems and will be able to contact the store for you and follow up on your reservation.

Was your question not answered ? Write to customer service.

We apologize for the cancellation of your Click & Collect order. This should not happen without the store contacting you to explain the reason and find a solution.

The most common reason for cancellations is that the item was not in stock at the store.

Please contact our Customer Service, and we will help you find alternative solutions.

Was your question not answered ? Write to customer service.