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05/27/2024
Drawers bented
I recently purchased a JYSK divan bed with four storage drawers and have been extremely disappointed with the quality. Within just a few months of use, two of the four storage drawers have become severely bented and are no longer usable. The other two drawers are also starting to bent, making it increasingly difficult to open and close them. And also the base of the bed is not so sturdy.
When I contacted JYSK customer service about the issue, they asked me to come into the local store to discuss it further. However, when I went to the store, the manager informed me that since it had been more than six months since purchase, there was nothing they could do about the poor quality of the product.
Now I have to find a way to repair these drawers but I don’t know if it will work.
Name: Stacy Lee
Delivery
When you shop online at JYSK, you can choose between a variety of delivery options either to a JYSK store near you or directly to your home or work:
Click & Collect – Free of charge
Click & Collect allows you to reserve products online and pick them up in a JYSK store of your choosing. When reserving products online JYSK will confirm that your order is ready to be collected within 30 minutes. Click & Collect means you don't have to pay for delivery, and you do not pay for your products until you pick up your order in the store.
Pick up in store – Free of charge
You have access to an even wider assortment online than you can find at our stores. If you want to buy online only products, just order and pay on our website and choose to have them delivered to a JYSK store of your choice.
You will be contacted by JYSK when your products are delivered to the store and ready to be picked up.
When buying big or heavy products such as mattresses, sofas or other kinds of furniture, a lot of customers prefer a home delivery.
JYSK cooperates with well-known and trusted cargo companies all over the world, in order to make sure that our delivery service is punctual.
Delivery from a JYSK store
We also offer a local home delivery service from our stores to all customers located in the UK. The delivery costs are estimated by the distance from our stores to your delivery address. We will contact you via SMS once your order has been dispatched with the local courier from the store. Please note that this delivery service is only available in-store.
Store only
JYSK is proud to offer our broad assortment in both our stores and online. However in some cases a specific product can only be purchased through Click & Collect or directly in our stores. This can be the case with fragile articles, articles going out of assortment or articles sold only for a short period of time.
