Information regarding COVID-19 and JYSK UK
Our JYSK employees’ and customers’ health and safety are our top priority, and JYSK is continuously monitoring and adapting to the developing coronavirus situation.
In order to comply with our national legislation and to minimise the spread of the coronavirus as much as possible, we have temporarily closed all of our UK stores. It is still possible to order items at JYSK.co.uk. Please note that during this time you will be unable to use our click & collect and order online pick up in-store services.
As soon as the situation permits, we will re-open our stores and look forward to welcoming you back in. For now, we wish that you and your close ones stay safe and take care.
If you have any questions relating to this information please contact our customer service department via email at email@example.com or telephone 03300 883818.
Are your stores open?
No. We have closed our stores in compliance with the Government legislation to protect our staff and customers and to stop the spread of COVID-19.
Will I be able to order using click & collect or order online pick up in-store?
No. Due to our stores being closed you will only be able to order online for home delivery during the period of our store closures.
Can I shop online?
Yes, you can still shop online at JYSK.co.uk and choose home delivery.
Will there be any delivery delays?
Our distribution centre is currently experiencing a high frequency of orders and therefore we are experiencing delays. Our delivery time scales are as follows:
Small parcel: 6-9 working days
Cargo: 10-20 working days
What will happen to my order if I chose deliver to store?
As our stores are currently closed as per the Government legislation you will not be able to visit our stores to collect your order. A team member will contact you once our stores are reopened to arrange for the delivery of your order.
Can I change my order from store delivery to home delivery?
You can cancel your order online pick up in-store order and re-order online for home delivery. If the price of your items has changed we will honour the price difference with our Price Guarantee policy – this is in a gift card format only. You can then use the gift card at the check-out stage online.
Are you able to give me an update on my online order delivery?
Due to the high volume of enquiries we are currently receiving we are unable to give a status update of you order. Please only contact our team if your delivery has gone passed the delivery time frame that was advised when your placed your order.